At MAXBONNA, we are committed to providing our customers with fast, secure, and reliable shipping services. To ensure your orders arrive safely and on time, we follow the shipping and delivery policies outlined below.

1. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional periods, processing times may vary. Customers will be informed in case of any delays.
2. Shipping Methods & Estimated Delivery Times

We partner with trusted carriers to ensure efficient and timely delivery.

✅ Domestic Shipping (Within the Country):
Carriers: UPS, DHL
Estimated Delivery Time: 2-5 business days
✅ International Shipping:
Carriers: DHL, FedEx, UPS, or local couriers
Estimated Delivery Time: 5-15 business days (depending on destination and customs clearance)
📌 Note: Estimated delivery times are subject to change due to customs procedures, weather conditions, and unforeseen delays.

3. International Shipping & Customs

MAXBONNA ships to multiple countries worldwide.
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.
Customs processing may delay delivery times beyond our estimated shipping windows.

4. Tracking Information & Delivery Delays

Once your order has been shipped, a tracking number will be provided via email.
You can track your shipment on the carrier’s official website.
Delivery delays may occur due to weather conditions, logistics issues, customs inspections, or other unforeseen circumstances. In such cases, customers will be updated accordingly.

5. Issues During Delivery & Solutions

Damaged or Missing Items
Upon delivery, please inspect your package carefully.
If you receive a damaged or incomplete order, please request a damage report from the delivery personnel.
Report any damage or missing items to us via sales@maxbonna.com with your order number and photos of the issue.
Incorrect Address or Missing Information
Customers are responsible for ensuring that their shipping address is accurate when placing an order.
Orders that cannot be delivered due to incorrect or incomplete addresses will be returned, and reshipping fees will be charged to the customer.
If you need to update your address after placing an order, please contact us within 24 hours.
Undeliverable Orders

If the recipient is not available at the time of delivery, the package may be held by the courier for a specific period.
If the package is returned to us after multiple failed delivery attempts, reshipping costs will be the responsibility of the customer.

6. Special Cases & Additional Information

MAXBONNA strives to ensure the fastest delivery times, but we are not responsible for courier delays.
Some shipments may require proof of identity upon delivery.
Certain countries and regions may have shipping restrictions. Please contact us for further information.
📩 For any questions or support, contact us at:
Email: sales@maxbonna.com